ayrloom return request form

now that Metrc has been fully implemented in New York, we have established the following updated return procedure to ensure compliance:

  • we are only able to accept physical returns for items that are unopened + non-defective.
  • to schedule a pickup, retailers must complete the ayrloom return form.
    ayrloom return form
  • all physical returns must be transferred back through Metrc using a valid Metrc tag.

For defective or damaged items:

  • please complete the Ayrloom Return Form for review.
  • once reviewed + approved, a credit will be issued.
  • these items cannot be physically returned + must be disposed of by the retailer.
please note: Expired products are not eligible for return or credit.